Last updated: 14 September 2026
These terms and conditions govern your use of this website and, together with your specific contract paperwork, your relationship with Northstar Utility Group Ltd (company number 17314001, registered office 20-24 Railway Street, Newcastle Upon Tyne, Tyne and Wear, NE4 7AD).
Website use
This website is provided for general information about our services. While we try to keep it accurate and up to date, we make no guarantees about the completeness or accuracy of its content, and we may change or remove content at any time.
Your contract with us
The specific terms and conditions that apply to your energy contract (for example, fixed, flexible, or quotation-phase terms) are set out in the contract documentation provided to you directly when you take out a service with us. Please refer to your contract paperwork, or contact us using the details below and we'll send you a copy.
Complaints
If something goes wrong, please see our Complaints page for how to raise it with us, including your right to refer unresolved complaints to the Energy Ombudsman free of charge.
Contact us
If you have any questions about these terms, contact us at info@nug-ltd.co.uk or 01904 935072.